“Innovations and Improvements are the key to success in the dynamic business environment”
UNDERSTANDING THE GAP
It is a common observation that many tasks are not performed as planned due to lack of proper communication and understanding between two persons associated in planning and execution of business function. Take the following examples:
- Service provided and service perceived.
- Strategic planners and executives responsible for implementation.
- Statements made by company’s representatives.
MANAGE QUALITY
Quality is ultimately defined by the client and represents how close the project and deliverables come to meeting the client’s requirements and expectations.
The old adage about quality being in the eyes of the beholder is true - quality is ultimately measured by your client. Your goal is to understand the client's requirements and expectations - and then meet those expectations.
The purpose of quality management is to first understand the expectations of the client in terms of quality and then put a proactive plan in place to meet those expectations.
For large projects, collecting metrics is vital to make the quality management process work. If you want to do a good job managing quality, you need to be measuring. If you are not capturing metrics, it will be hard to improve processes through a quality management initiative.
Communication Management Plan Examples
The following items are examples of the types of communication that could be created as part of an overall Communication Management Plan:
Mandatory
These types of communication are required by your company, your industry or by law. This information is “pushed” (sent directly to) to recipients.
- Project Status Reports
- Regular voicemail updates (of status)
- Status meetings
- Meetings with steering committee
- Regular conference calls and videoconferences with remote stakeholders
- Required reports to shareholders or your Board of Directors
- Government required reports and other information
- Required financial reporting such as budget vs. actuals, budget variances, etc.
Informational
This is information people want to know or that they may need for their jobs. This information is made available for people to read, but requires them to take the initiative, or “pull” the communication.
- Awareness building sessions that people are invited to attend (these are not meant as training – just to build awareness of the project)
- Project deliverables placed in a common repository, directory, website or library that people can access
- Frequently-asked questions
We Partner with you to drive the improvements and innovations as a part of Business Management Systems
